Privacy Policy

About this Privacy Policy

Pandido Casino respects the privacy of players in Australia and aims to handle personal information responsibly. This policy applies to information collected through the website, account services, payment processes, customer support channels and other related interactions. It should be read together with the website’s terms and conditions and any other notices provided when information is collected.

Personal information means information that identifies a person or could reasonably be used to identify them. The information collected will depend on how a player uses the website, the services requested, the checks that must be completed and the choices made about communications. Some information may be required before an account can be opened or certain services can be used.

This policy is intended to provide clear, general information about privacy practices. Privacy requirements can vary depending on the circumstances and the laws that apply. If this policy changes, the updated version may be published on the website. Players should review it from time to time so they remain aware of how their information may be handled.

Information that may be collected

A casino website typically needs different types of information to provide gambling services, protect accounts and meet its legal and operational responsibilities. The information collected may include the following categories:

• Account details, such as a player’s name, date of birth, residential details, username, account credentials and contact information.
• Identity and verification information, including documents or details needed to confirm identity, age, eligibility and account ownership.
• Payment and transaction records, including deposits, withdrawals, wagering activity, account balances, payment method details and related transaction information. Full payment details may be handled by a payment provider rather than stored directly by the website.
• Device and technical information, such as an internet protocol address, browser type, operating system, device identifiers, language settings, approximate location and information about how the website is accessed.
• Cookie and usage information, including pages visited, session activity, login events, preferences, clicks, general interaction with the website and technical events that help maintain security and performance.
• Communications and support information, including messages, enquiries, feedback, records of requests and information provided when a player asks for assistance.
• Marketing preferences, including whether a player has chosen to receive promotional communications and the player’s responses to those communications.

Players should provide accurate and current information where requested. If information is incomplete, inaccurate or cannot be verified, account services may be delayed, restricted or unavailable. Players should not provide another person’s personal information unless they are authorised to do so.

How information is used and shared

Personal information may be used for purposes connected with operating the website and providing gambling services. This can include creating and managing an account, processing deposits and withdrawals, recording transactions, presenting account information, responding to support requests and communicating about service activity.

Information may also be used for identity verification, age and eligibility checks, account security, anti-fraud monitoring, prevention of financial crime, responsible operation of the platform and investigation of unusual or suspicious activity. These activities may involve comparing information supplied by a player with information from verification, payment, security or fraud-prevention service providers.

The website may use information to meet legal and regulatory obligations, respond to lawful requests, maintain records, resolve disputes, enforce terms and conditions, protect the rights and safety of players and others, and detect or prevent misuse of the website. Information may also be used for internal reporting, service improvement, troubleshooting, testing and maintaining the reliability of website systems.

Where a player has agreed to receive marketing, information may be used to send updates, offers or other promotional messages. Marketing preferences can be changed at any time. Choosing not to receive marketing should not affect essential account, security or service communications.

Information may be shared where reasonably necessary with payment processors, identity and verification providers, technology providers, hosting providers, customer support services, security and fraud-prevention services, professional advisers and other suppliers that help operate the website. These parties should receive only information relevant to their role and may be required to protect it. Information may also be disclosed where required or permitted by applicable law, for legal proceedings, or to protect the website, its users and the public.

Cookies, security and retention

Cookies and similar technologies

Cookies are small files or similar technologies placed on a device when a website is visited. They may help keep a player signed in, remember preferences, support account and security functions, understand website usage and improve performance. Some cookies may be provided by service providers working on website analytics, functionality or security.

Players can manage or restrict cookies through their browser settings. Disabling some cookies may affect the way the website works, including login, account features, security controls or other functions. Browser settings can usually be used to delete existing cookies, block selected categories or request confirmation before a cookie is stored.

Security and storage

Reasonable administrative, technical and organisational measures may be used to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. Examples may include access controls, account security processes, monitoring, encryption where appropriate and staff or supplier confidentiality requirements. No online service can guarantee absolute security, so players should use a unique password, keep login details private and contact support promptly if they suspect unauthorised account activity.

Information may be stored by the website or by service providers supporting its operations. Some information may be processed or stored in another location where appropriate safeguards apply. Personal information is kept only for as long as reasonably needed for the purposes described in this policy, unless a longer period is required or permitted.

Closing an account does not always result in the immediate deletion of every record. Some account, identity, payment, transaction, security or communication records must be retained for a period required by law, even after an account has been closed. When information is no longer required, it may be deleted, anonymised or securely disposed of in accordance with applicable requirements.

Your privacy rights and how to contact us

Depending on the circumstances and the privacy laws that apply, players may have rights relating to their personal information. These rights can include asking what information is held, requesting access to a copy of that information, asking for inaccurate or incomplete information to be corrected, requesting deletion of information where it is no longer needed or where deletion is otherwise available, and asking how information is used or disclosed.

Players may also withdraw consent to marketing communications at any time. This can usually be done by using an unsubscribe option in a marketing message or by changing available communication preferences. Withdrawing consent to marketing does not necessarily remove information that is needed to operate an account, complete verification, process transactions, maintain security or meet legal obligations.

To exercise a data right, ask a privacy question, request access, seek correction, request deletion or withdraw consent to marketing, contact support@pandidocasino.click. A request should include enough information to identify the relevant account and clearly explain what is being requested. For security, reasonable steps may be taken to verify the identity of the person making the request before information is provided or changes are made.

Requests will be considered within a reasonable timeframe and in line with applicable requirements. In some situations, access, deletion or correction may be limited, delayed or refused, including where information must be retained, disclosure could affect another person’s privacy, a request cannot be verified, or an exception applies. If a request cannot be completed in full, an explanation may be provided where permitted.

Players should contact us promptly if they believe their personal information is incorrect, their account has been accessed without permission or their privacy has not been handled appropriately. The website may need to request further information to investigate the issue and may take reasonable steps to correct records, secure an account or prevent further unauthorised activity.